Duration: 2 hours and 32 minutes

Affected Components: Online booking tool

Aug 11, 07:31:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Aug 11, 04:59:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 4 hours and 46 minutes

Affected Components: Online booking tool

Aug 10, 20:46:02 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 11, 01:32:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 30 minutes

Affected Components: Online booking tool

Aug 6, 11:15:02 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 6, 11:45:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 1 hour and 50 minutes

Affected Components: Rides, Driver web app, Transfer company API, Partner API, Partner portal, Core platform, Help center, Online booking tool, Traveller web app

Jul 29, 22:10:00 GMT+0
Completed - The maintenance was updated.

Jul 29, 22:10:00 GMT+0
Identified - Regular maintenance window July 2026.

Duration: 14 minutes

Affected Components: Rides, Driver web app, Partner API, Transfer company API, Partner portal, Core platform, Help center, Online booking tool, Traveller web app

Jun 29, 23:45:00 GMT+0
Identified - Regular maintenance window June 2026.

Jun 29, 23:45:00 GMT+0
Completed - The maintenance was updated.

Jun 29, 23:45:00 GMT+0
Completed - The maintenance was updated.

Duration: 1 minute

Affected Components: Transfer company API

Jun 23, 19:33:25 GMT+0
Investigating - Transfer company API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 23, 19:33:55 GMT+0
Resolved - Transfer company API is now operational! This update was created by an automated monitoring service..

Duration: 24 minutes

Affected Components: Help center

Jun 4, 07:31:11 GMT+0
Investigating - Help center FAQ content is not loading. We are investigating the cause of the issue..

Jun 4, 07:39:54 GMT+0
Identified - We have identified the issue and continuing to roll-out a fix for this issue..

Jun 4, 07:55:36 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 32 minutes

Affected Components: Help center, Online booking tool

Jun 2, 11:09:43 GMT+0
Investigating - We are investigating an issue affecting a number of areas on the platform including the online booking tool and help centre, both of which are not accessible to users..

Jun 2, 11:14:23 GMT+0
Identified - We have identified the cause of the downtime and currently working on an fix to restore service imminently..

Jun 2, 11:59:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 2, 12:41:16 GMT+0
Resolved - The services are once again operational..

Duration: 56 minutes

Affected Components: Help center

May 29, 18:46:10 GMT+0
Investigating - Help center cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 29, 19:42:12 GMT+0
Resolved - Help center is now operational! This update was created by an automated monitoring service..

Duration: 27 days, 14 hours and 59 minutes

Jun 16, 19:15:12 GMT+0
Monitoring - Our investigation into the security incident has been completed. We have confirmed that the scope of the exposed information was smaller than initially anticipated. Importantly, no unauthorized access to the Transferz production platform was identified, and the platform itself was not affected. We have implemented additional security measures and conducted a comprehensive review of our systems and controls to further strengthen our security posture. We have identified the information involved and are assessing any potential impact. Where we determine that sensitive information relating to a stakeholder may be published or otherwise exposed, we will communicate directly with the affected party. We remain committed to maintaining the highest standards of security and protecting the data entrusted to us. We thank our customers and partners for their patience and understanding throughout this process..

Jul 27, 07:40:45 GMT+0
Resolved - Based on recent information we are confident the breached information is no longer at risk disclosed. We're closing this topic, if you have any further questions please contact your account representative..

May 29, 16:42:00 GMT+0
Investigating - We want to make you aware that we have been notified of a potential security incident. We are actively investigating to understand what has occurred. We do not yet have confirmed findings, and we want to be transparent with you while we establish the facts. Once we know more, we will provide you with an update. Should you have any questions in the meantime, please reach out to your account manager. We appreciate your understanding and partnership..

May 30, 15:33:12 GMT+0
Identified - Following our communication of May 29th, extensive investigation has confirmed unauthorized access to a limited part of our internal corporate environment. Upon discovery, we immediately restricted access to affected systems, initiated our incident response procedures, and engaged external cybersecurity specialists to support the investigation. We have identified the scope of the unauthorized access and are continuing to assess the information involved. Based on our investigation to date, we have found no evidence of unauthorized access to the Transferz production platform or widespread traveller booking data. Our teams continue to work around the clock to complete the investigation, implement additional security measures, and fulfil our regulatory obligations. We are also identifying any affected parties and will communicate directly with them where appropriate. We will continue to provide updates as material new information becomes available..

Duration: 1 minute

Affected Components: Core platform

May 5, 06:56:25 GMT+0
Resolved - Core platform is now operational! This update was created by an automated monitoring service..

May 5, 06:55:54 GMT+0
Investigating - Core platform cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 17 minutes

Affected Components: Online booking tool

May 1, 14:57:21 GMT+0
Identified - We have identified the cause and working on a fix to bring service back shortly..

May 1, 15:00:56 GMT+0
Resolved - This incident has been resolved..

May 1, 13:55:00 GMT+0
Investigating - The flight selector of the online booking tool is not functioning..

Duration: 1 hour

Affected Components: Rides, Help center, Driver web app, Transfer company API, Partner portal, Core platform, Partner API, Traveller web app, Online booking tool

Feb 25, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 25, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 23 minutes

Affected Components: Online booking tool

Jan 10, 15:55:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 10, 16:18:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: Partner API

Dec 3, 10:44:01 GMT+0
Investigating - Partner API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 3, 10:44:32 GMT+0
Resolved - Partner API is now operational! This update was created by an automated monitoring service..

Affected Components: Core platform, Rides, Partner API, Help center, Driver web app, Transfer company API, Partner portal, Traveller web app, Online booking tool

Nov 25, 22:00:00 GMT+0
Identified - The maintenance was updated.

Nov 25, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

Nov 25, 22:00:00 GMT+0
Identified - Regular maintenance window November 2025.

Duration: 2 hours and 30 minutes

Affected Components: Driver web app, Rides, Partner API, Help center, Core platform, Transfer company API, Traveller web app, Partner portal, Online booking tool

Nov 12, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 13, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 12, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Affected Components: Rides, Help center, Partner portal, Driver web app, Partner API, Core platform, Transfer company API, Traveller web app, Online booking tool

Sep 30, 21:00:00 GMT+0
Identified - Regular maintenance window September 2025.

Sep 30, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 9 minutes

Affected Components: Online booking tool

Sep 24, 11:44:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 24, 12:53:01 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Affected Components: Rides, Partner portal, Driver web app, Partner API, Help center, Core platform, Transfer company API, Traveller web app, Online booking tool

Aug 26, 21:00:00 GMT+0
Identified - Regular maintenance window August 2025.

Aug 26, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Rides, Driver web app, Help center, Partner portal, Partner API, Core platform, Transfer company API, Traveller web app, Online booking tool

Jul 29, 21:00:00 GMT+0
Identified - Regular maintenance window July 2025.

Jul 29, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 31 minutes

Affected Components: Online booking tool

Jul 17, 20:58:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 17, 22:29:01 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 29 minutes

Affected Components: Online booking tool

Jul 17, 16:56:02 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 17, 17:25:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 5 minutes

Affected Components: Driver web app

Jul 2, 12:56:18 GMT+0
Investigating - Driver web app cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 2, 13:00:49 GMT+0
Resolved - Driver web app is now operational! This update was created by an automated monitoring service..

Duration: 29 minutes

Affected Components: Online booking tool

Jun 27, 20:12:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 27, 20:41:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 1 hour and 40 minutes

Affected Components: Rides, Help center, Core platform, Driver web app, Partner portal, Partner API, Transfer company API, Online booking tool, Traveller web app

Jun 27, 20:38:10 GMT+0
Resolved - A performance issue caused a significant slowdown in new booking creation leading to timeout errors. This issue has been identified and source of the problem has been removed..

Jun 27, 18:58:00 GMT+0
Investigating - We're investigating an issue with timeouts on booking creation..

Affected Components: Rides, Help center, Partner portal, Driver web app, Partner API, Core platform, Transfer company API, Traveller web app, Online booking tool

Jun 24, 21:00:00 GMT+0
Identified - Regular maintenance window June 2025.

Jun 24, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 10 minutes

Affected Components: Help center

Jun 12, 19:18:11 GMT+0
Investigating - Help center cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 12, 19:28:41 GMT+0
Resolved - Help center is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: Partner API

Jun 12, 19:13:31 GMT+0
Resolved - Partner API is now operational! This update was created by an automated monitoring service..

Jun 12, 19:13:01 GMT+0
Investigating - Partner API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Duration: 9 minutes

Affected Components: Online booking tool

Jun 12, 19:08:45 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 12, 19:18:14 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 2 hours and 1 minute

Affected Components: Rides, Help center, Core platform, Driver web app, Partner portal, Partner API, Transfer company API, Online booking tool, Traveller web app

Jun 12, 19:07:54 GMT+0
Identified - The Google Cloud platform on which the Transferz platform is hosted is experiencing issues affecting multiple availability zones and regions. Platform features are slow and unstable at times. We are monitoring the situation and in close contact with the team at Google..

Jun 12, 19:52:02 GMT+0
Monitoring - The issues seem to have been resolved and the platform is running without errors since 21:17 CEST..

Jun 12, 21:08:34 GMT+0
Resolved - This incident has been resolved..

Duration: 14 minutes

Affected Components: Driver web app

Jun 12, 19:03:48 GMT+0
Investigating - Driver web app cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 12, 19:17:49 GMT+0
Resolved - Driver web app is now operational! This update was created by an automated monitoring service..

Affected Components: Help center, Partner portal, Rides, Driver web app, Partner API, Core platform, Transfer company API, Traveller web app, Online booking tool

May 27, 21:00:00 GMT+0
Identified - Regular maintenance window May 2025.

May 27, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 56 minutes

Affected Components: Online booking tool

May 23, 06:31:01 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 23, 07:27:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Duration: 30 minutes

Affected Components: Online booking tool

May 23, 05:55:43 GMT+0
Investigating - Online booking tool cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 23, 06:26:02 GMT+0
Resolved - Online booking tool is now operational! This update was created by an automated monitoring service..

Affected Components: Rides, Help center, Online booking tool, Core platform, Driver web app, Partner portal, Partner API, Transfer company API, Traveller web app

Apr 29, 21:00:00 GMT+0
Identified - Regular maintenance window April 2025.

Apr 29, 21:00:00 GMT+0
Completed - The maintenance window was skipped.

Affected Components: Rides, Help center, Online booking tool, Core platform, Driver web app, Partner portal, Partner API, Transfer company API, Traveller web app

Mar 25, 23:00:00 GMT+0
Identified - Regular maintenance window March 2025.

Mar 25, 23:00:00 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Online booking tool, Traveller web app, Help center, Core platform, Driver web app, Rides, Partner portal, Partner API, Transfer company API

Feb 25, 23:00:00 GMT+0
Identified - Regular maintenance window February 2025.

Feb 25, 23:00:00 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: Online booking tool, Traveller web app, Help center, Core platform, Driver web app, Rides, Partner portal, Partner API, Transfer company API

Jan 28, 23:00:00 GMT+0
Completed - The maintenance has been completed successfully, thanks for your patience!.

Duration: 4 hours and 33 minutes

Affected Components: Online booking tool, Traveller web app, Help center, Core platform, Driver web app, Rides, Partner portal, Partner API, Transfer company API

Dec 18, 21:00:00 GMT+0
Identified - Maintenance is now in progress..

Dec 19, 01:33:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 18, 21:00:00 GMT+0
Identified - Prioritized maintenance window December 2024.

Duration: 5 hours and 44 minutes

Affected Components: Online booking tool, Traveller web app, Help center, Core platform, Driver web app, Rides, Partner portal, Partner API, Transfer company API

Oct 23, 04:43:49 GMT+0
Completed - Maintenance has completed successfully..

Oct 22, 23:00:00 GMT+0
Identified - Extended maintenance window October 2024.